A heat pump is meant to be the quiet workhorse of a home, cooling in July and heating in January. So when a Grunthal homeowner told us theirs had stopped cooling altogether during a hot August stretch, it needed a real answer rather than a guess.
Our technician found the system completely short on refrigerant. That is a symptom, never the cause, so the next step was a proper electronic leak test instead of simply topping it up and driving away. The test turned up two problems: a leak on the indoor suction line, which we tightened and sealed on the spot, and a second leak low on the outdoor condenser coil. That one looked like wear where the coil had rubbed against the base of the unit.
Here is the part that mattered most to the homeowner. The system is only four years old, so the coil should be covered under manufacturer warranty. We documented the findings and got that claim started rather than quoting a repair nobody needed to pay for.
Refrigerant leaks are worth chasing properly. Recharging a leaking system buys a few weeks and costs money every time. Finding the leak fixes the problem.
If your air conditioner or heat pump runs but never cools, our air conditioning repair team can find out why. Call or text (204) 808-3000.